Grand Canyon RFG-10-PB 1/2-Inch Poseidon Reflective Fire Glass, 10-Pounds provides a contemporary fire media option to accent your gas fire pit or fireplace. The vibrant colors of this glass complement many color schemes to create a design that's all your own. This reflective fire glass also adds an extra dimension of style with its shimmering appearance to radiate firelight. Grand Canyon fire glass products are made from tempered glass that's been manufactured with no dangerous edges. All fire glass products have been quality inspected by highly trained professionals to ensure performance, elegance, and 100 percent customer satisfaction.
This Poseidon Reflective Fire Glass comes in a 10-pound package and features pieces approximately 1/2-inch in thickness. Actual piece sizes may vary.
| Manufacturer | Grand Canyon |
|---|---|
| Manufacturer Part Number | RFG-10-PB |
| Weight | 10 lbs |
| Made in USA | Yes |
Warranty Policy: GCGL Manufactures its products to the highest quality and standards. We also employ industry technical professionals to handle technical requests, trouble shooting questions and general product questions. Prior to submitting a warranty claim the GCGL Technical Service Department MUST be contact to diagnose & authorize a faulty or defective part. The following is a details statement on the warranties of each of our components.
Refractory Logs:
➢ GCGL, logs carry a lifetime warranty against any manufacture defects or breakage as long as the products are installed INDOORS. Logs installed in an outdoor fireplace or outdoor fire-pits carry a (5) year warranty. This warranty does not cover color fading due to use. In the event defect or breakage occurs, a replacement will be available to pick up from the dealer at which the log set was originally purchased or shipped directly to the customer if ordered online. This warranty does not cover breakage caused by excessive handling once installed and fired and does not cover improper installation. This warranty is limited to original purchaser only.
Fiber Products:
➢ Fiber products such as Cannon Balls, River Stones & Fiber Logs carry a 5-year warranty against any manufacture defects or breakage as long as the products are installed inside. Fiber Products carry a 2-year warranty when installed outside. This warranty does not cover color fading due to use. In the event defect or breakage occurs, a replacement will be available to pick up from the dealer at which the log set was originally purchased or shipped directly to the customer if ordered online. This warranty does not cover breakage caused by excessive handling once installed and fired. This warranty is limited to original purchaser only.
GlowFire™ Logs:
➢ GlowFire™ Logs are manufactured with ceramic fiber and carry a 5-year warranty when installed indoors and a 1-year warranty when installed outdoors. The warranty covers any manufacture defects or breakage as long as the products are installed correctly. This warranty does not cover color fading due to use. In the event defect or breakage occurs, a replacement will be available to pick up from the dealer at which the log set was originally purchased or shipped directly to the customer if ordered online. This warranty does not cover breakage caused by excessive handling once installed and fired. This warranty is limited to original purchaser only.
Domestic Standard Burners:
➢ GCGL burners carry a life time warranty against manufacture defects or breakage as long as the appliance is installed INDOORS and by a professional installer. Black paint color, sheen or finish is not covered. Domestic burners installed outside carry a (1) year warranty. In the event defect or breakage occurs, a replacement will be available to pick up from the dealer at which the log set was originally purchased or shipped directly to the customer if ordered online. This warranty does not cover breakage caused by excessive handling once installed and fired and does not cover improper installation. This warranty is limited to original purchaser only. Warranty 2023_v1
Grand Canyon Gas Logs, LLC. |3515 East Atlanta Ave. Phoenix, AZ 85040|(P)602.344.4217 CustomerService@GrandCanyonGasLogs.com | GrandCanyonGasLogs.com
Domestic Stainless-Steel Gas Log Burners:
➢ GCGL Stainless Steel burners (designated -SS) carry a life time warranty against manufacture defects or breakage when installed indoors, in an outdoor fireplace or outdoor type room (two, three Seasons type room) and by a professional installer. Stainless Steel finish will brown and age after burning. In the event defect or breakage occurs, a replacement will be available to pick up from the dealer at which the log set was originally purchased or shipped directly to the customer if ordered online. This warranty does not cover breakage caused by excessive handling once installed and fired and does not cover improper installation. This warranty is limited to original purchaser only.
Imported (Athena) Stainless-Steel Fire-Pit Burners:
➢ GCGL Imported Line Athena Fireglass & Accessories fire-pit & fireplace burners carry a (5) year warranty against manufacture defects or breakage when installed indoor, in an outdoor fireplace or outdoor type room (two, three Seasons type room) and by a professional installer. Stainless Steel finish will brown and age after burning. In the event defect or breakage occurs, a replacement will be available to pick up from the dealer at which the log set was originally purchased or shipped directly to the customer if ordered online. This warranty does not cover breakage caused by excessive handling once installed and fired and does not cover improper installation. This warranty is limited to original purchaser only.
Electrical and Valves:
➢ GCGL valves, pilot assemblies and electrical components installed indoors carry a (2) year warranty against breakage or defects from date of purchase, by original purchaser, and must be installed be a certified gas professional installer. This warranty does not cover batteries. This warranty only applies when used with GCGL burners and logs. Electrical components installed outside carry a (1) year warranty. In the event defect or breakage occurs, a replacement will be available to pick up from the dealer at which the log set was originally purchased or shipped directly to the customer if ordered online. This warranty does not cover breakage caused by excessive handling once installed and fired and does not cover improper installation. This warranty is limited to original purchaser only.
Labor Credit:
➢ To apply for a labor credit for a warranty claim the dealer/distributor must fill out a warranty claim form & provide proof of purchase along with an explanation of an issue. Grand Canyon Gas Logs Customer Service team must be contacted to diagnose any problem with a valve, pilot or remote. On an approved warranty claim a $65 credit will be applied to the distributors account. GCGL does not pay plumbers or certified gas professionals directly. The credit is limited to a single occurrence and single trip.
Cancellations & Refunds: Outdoor Furniture Supply prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).
Call 858-298-2371 or email sales@outdoorfurnituresupply.com
Frequently Asked Questions
When will I know my order has shipped?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.
When will my order ship?
If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@outdoorfurnituresupply.com.
No Shipping outside the lower 48 in USA.
If you have questions regarding anything below, please send an email to sales@outdoorfurnituresupply.com or call us at 858-298-2371
Cancellations & Refunds: At Outdoor Furniture Supply, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to sales@outdoorfurnituresupply.com or call us at 858-298-2371
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 858-298-2371, the chat in the bottom right, or email sales@outdoorfurnituresupply.com any time.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Outdoor Furniture Supply's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Contact sales@outdoorfurnituresupply.com for any questions.
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