MrSteam Control Cover Square iTEMPO & iTEMPO/Plus Control Cover Polished Chrome
NOTE: To preserve the originality, operation and safety of replacement parts, this product is not returnable.
Limited Lifetime Warranty for MrSteam® Residential Steambath Generators
MrSteam® warrants that every MrSteam Residential Steambath Generator (“Generator”) will be free from defects in materials and workmanship for its lifetime. MrSteam will repair or replace (at its option) a Generator which fails to conform to this warranty.
Warranty Service within 2 years from date of purchase
If the warranty claim is made within two years from the date of purchase of the Generator, MrSteam will provide free in-home warranty service, parts and labor.
Warranty Service after 2 years from date of purchase
If the warranty claims is made after two years from the date of purchase of the Generator, MrSteam will provide a lifetime warranty on parts. To return a Generator to MrSteam, a Return Authorization Number (RMA) must be issued. An RMA and other required information must be written on the return packaging as instructed by MrSteam. If MrSteam issues an RMA, MrSteam will pay the freight charges to ship the Generator to MrSteam and for MrSteam to return a repaired or replacement Generator.
Note:
If in the judgment of MrSteam the defect is not covered by this warranty, the costs of any in-home service as well as the costs of repair or replacement together with all freight charges will be the responsibility of the claimant.
To obtain warranty service, please call 1-800-76-STEAM (East Coast) or 1-800-72-STEAM (West Coast).
Terms, Conditions, and Exclusions
This warranty does not apply to a Generator that is or has been:
This warranty applies to Generators purchased and installed in the United States and Canada only. This warranty does not cover any costs to remove or reinstall the Generator. All freight charges must be preapproved by MrSteam. This warranty is for the Generator only. See the applicable warranty for MrSteam controls and accessories. This warranty applies only to Generators purchased on or after January 1st, 2012.
THE FOREGOING IS IN LIEU OF OTHER EXPRESS AND ALL IMPLIED WARRANTIES. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN AND SPECIFICALLY LIABILITY FOR ANY BREACH OF ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE IS EXCLUDED. THE DURATION OF ANY WARRANTIES WHICH MAY BE IMPLIED BY LAW NOTWITHSTANDING THE PREVIOUS SENTENCE (INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) SHALL IN NO EVENT EXCEED ONE YEAR. IN NO EVENT SHALL MRSTEAM BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM OWNERSHIP OR USE OF ANY MRSTEAM PRODUCT OR FOR ANY DELAY IN THE PERFORMANCE OF ITS OBLIGATIONS UNDER THIS WARRANTY DUE TO CAUSES BEYOND ITS CONTROL.
Some states do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights. You may have other rights, which vary from state to state.
Thank you for choosing MrSteam! Here is where you can download the warranty for your MrSteam product as well as register the warranty on your purchase.
To download a copy of a warranty, click on the MrSteam product category you have purchased:
To register a MrSteam product, simply complete the form on this page and you'll receive confirmation of your submission.
By completing this form, not only will MrSteam be better able to serve you, but we'll have information that allows us to continue to improve our products and our communications with you.
Please note that all of your information will be treated with the highest confidentiality.
Cancellations & Refunds: Outdoor Furniture Supply prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).
Call 858-298-2371 or email sales@outdoorfurnituresupply.com
Frequently Asked Questions
When will I know my order has shipped?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.
When will my order ship?
If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at sales@outdoorfurnituresupply.com.
No Shipping outside the lower 48 in USA.
If you have questions regarding anything below, please send an email to sales@outdoorfurnituresupply.com or call us at 858-298-2371
Cancellations & Refunds: At Outdoor Furniture Supply, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to sales@outdoorfurnituresupply.com or call us at 858-298-2371
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 858-298-2371, the chat in the bottom right, or email sales@outdoorfurnituresupply.com any time.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
Shipping Times
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Outdoor Furniture Supply's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Warranty
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Contact sales@outdoorfurnituresupply.com for any questions.
BY USING THE SITE, YOU AGREE TO THESE TERMS OF USE; IF YOU DO NOT AGREE, DO NOT USE THE SITE.
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