Serenity Light and Music System Traditional
The sleek all-in-one Serenity Light and Sound System delivers chromatherapy and sound
- Gradually changing mood lighting mode generates a soothing spectrum of color
- Total estimated luminous flux at full brightness is 684 lumens
- High-performance trilinear sub-woofer with high-frequency drivers and high-efficiency class D amplifier
- Voice response feedback
- One RCA audio input
- Ceiling mounted single self-contained module, system can be installed without access from above
All warranties provided by ThermaSol after September 1, 2014, shall extend only to the original retail purchaser or end user of the product and are contingent on the proper use of the product in accordance with the instructions and specifications published by ThermaSol and shall not apply to any product that has been repaired or modified by persons other than approved by ThermaSol. Proof of purchase from Authorized Reseller will be required to start any warranty process except where prohibited by law. These warranties are not valid for any product that is sold with defaced or altered serial number, or for any product that was purchased used, refurbished, “as is”, or in unknown condition.
All warranty claims must go through ThermaSol directly. You can submit a Warranty Claim HERE.
PRO Series, AF Series, and SSM Series Generators manufactured from June 1, 2007 - current
No warranty of any kind, expressed or implied is provided for PRO Series, AF Series and SSM Series Generators installed or used in any non-residential setting.
“In-Home” Limited Warranty
ThermaSol extends to the original purchaser a 2-year limited “In-Home” warranty to repair or replace (at its discretion) PRO Series generator parts found to have manufacturing defects, and to provide the necessary labor. 2-year limited “In-Home” warranty to repair or replace (at its discretion) AF Series and SSM Series generator parts found to have manufacturing defects, and to provide the necessary labor. After the “In-Home” Limited Warranty expires, the Lifetime - Factory Limited Warranty applies.
Lifetime - Factory Limited Warranty
ThermaSol will replace any defective parts for the life of the product and will cover the labor at the factory. The customer is responsible for the removal/installation and shipping to and from our factory in Round Rock, TX. ThermaSol guarantees all parts to be free from manufacturing defects in material and workmanship under normal use when installed in a residence only.
CONTROLS, LIGHT AND MUSIC SYSTEMS, STEAMHEADS
Signature Series, Temp-Touch Series, MicroTouch Series Control Kits manufactured from June 1, 2007 - current carry a 5 year replacement from the original date of purchase.
ThermaTouch, SignaTouch Control carry a 2 year replacement from the original date of purchase.
The customer is responsible for the removal/installation and shipping to and from our factory in Round Rock, TX. ThermaSol guarantees all parts to be free from manufacturing defects in material and workmanship under normal use when installed in a residence only. Limited Finish Warranty applies.
Fog-Free Mirrors, In-Shower Lights, Shower Seats, Showerproof Speakers, Self Powered Bluetooth Speakers, Digital Shower Valve Shower Accessories manufactured from June 1, 2007 - current carry a 1 year replacement from the original date of purchase.
ThermaSol will replace any defective parts for warranty from the date of purchase by the original retail customer or end user. The customer is responsible for the removal/installation and shipping to and from our factory in Round Rock, TX. ThermaSol guarantees all parts to be free from manufacturing defects in material and workmanship under normal use when installed in a residence only. Limited Finish Warranty applies.
LIMITED FINISH WARRANTY
A Limited Finish Warranty is provided on all ThermaSol product finishes to the original retail purchaser or end user against manufacturing defects in material and workmanship. Use of any lead-based or acidic curing sealant in installing or repairing a product or the use of acids, abrasives or detergents to clean ThermaSol products will void the finish warranty. Only sealants which are neutral curing and not reactive with metal and brass finishes are approved for use on ThermaSol products.
The length of the Limited Finish Warranty described above will apply to ThermaSol products as follows:
Group A/B Finishes: Five years from the date of purchase by the original retail customer or end user.
Custom Finishes: Limited Finish Warranty is not applicable to custom finishes.
This warranty gives you specific legal rights. You may also have other rights, which vary from state to state.
To obtain warranty service, contact ThermaSol by calling 800.776.0711 from within the United States of America or start the process at www.thermasol.com/warranty
If any material proves to be defective after inspection by ThermaSol, we reserve the right to use our sole discretion to repair, replace or make appropriate adjustments to the product at no additional charge. However, claims for labor, shipping costs, or consequential damages are not covered and will not be accepted. ThermaSol is not responsible for removal or installation costs. This warranty applies only when goods are used for the purposes and conditions for which they are intended.
These warranties will be terminated by ThermaSol for the following reasons:
1. Improper installation, such as installation that fails to observe National/Local Plumbing and/or Electrical codes.
2. Use of a residential unit in a non-residential or commercial application, including a hotel.
3. Service to equipment by unauthorized personnel.
4. Installation that does not permit proper access for service.
5. Non-payment of repairs not covered under warranty.
6. Modification to any part of the unit.
7. Use of non-ThermaSol repair parts.
8. Alteration or removal of product serial number.
1. ThermaSol will not be liable in any way for any indirect, special, incidental, exemplary, or consequential damages resulting from the sale, delivery, installation or use of its products. Users are responsible for suitability of the products for their application. Damage resulting from improper specification or application or other operating conditions beyond ThermaSol’s control is not under warranty.
2. ThermaSol will not exercise reasonable efforts in rendering service under these warranties, but shall not be liable for any damage arising out of delays; these warranties only cover the repair and/or replacement of ThermaSol product as specified by the warranty.
3. ThermaSol does not guarantee that a local service person will be available for in-home services. Unit may have to be removed and reinstalled at owner’s expense. It is the responsibility of the buyer to file a claim with the carrier/carriers for any product that has shipping damage to or from ThermaSol. An EVA (Evaluation Number) must be obtained from the factory and used on any correspondence or packages sent to the factory.
4. THESE WARRANTIES ARE NON-TRANSFERABLE TO ANY OTHER PURCHASER OR PARTY OTHER THAN THE ORIGINAL PURCHASER FROM AN AUTHORIZED DEALER. THESE WARRANTIES ARE NOT VALID FOR ANY PRODUCTS SOLD USED, REFURBISHED, “AS IS”, OR IN UNKNOWN CONDITION. NO OTHER AGENT OR PARTY CAN GIVE ANY OTHER WARRANTY OR PROMISE. THESE ARE THE SOLE WARRANTIES FOR YOUR THERMASOL PRODUCT, EXCEPT AS PROVIDED BY LAW.
These warranties give you specific legal rights and you may also have other rights, which may vary, from state to state. Determination of rights under these warranties is in accordance with the laws of Texas. Any dispute under these warranties must be submitted and resolved by arbitration in Texas.
Sauna heaters are guaranteed for one year from date of purchase, and includes all heater parts such as heating elements, controls, contractors, etc. This guarantee covers faults in manufacture and material only, and includes the exchange of new parts supplied by the manufacturer or importer, after faulty parts have been returned to same. The replacement of parts under warranty does not extend the warranty period beyond the original one year. The guarantee does not cover defects caused by normal wear and tear, defects caused by improper installation, poor maintenance, or failure to follow the manufacture’s instructions for installation, use and care, or alternations made to made to the Sauna product. This guarantee is void if the heater is used improperly. Pool or spa water should not be poured over the Sauna stones, as chemicals are harmful to the heater. Only one or two dippers full of water should be poured over the hot stones at one time. This guarantee will be void if a shower has been installed in the Sauna room.
The guarantee will be void if installation and wiring is not carried out by a certified electrician or authorized and qualified service representative.
ThermaSol sauna rooms are warranted for 1 year from date of project substantial completion, including repair or replacement of defective workmanship or material. All work was completed according to plans, specifications, contract documents, and applicable codes.
The guarantee does not cover defects caused by normal wear and tear, defects caused by improper installation, poor maintenance, or failure to follow the manufacturer’s instructions for installation, use, and care, or alterations made to the sauna product.
This guarantee is void if the heater is used improperly: pool or spa water should not be poured over the sauna stones, as chemicals are harmful to the heater; the sauna room must be heated for at least 30 minutes before water is poured over the stones; only one or two dippers full of water should be poured over the hot stones at one time. This guarantee will be void if a shower has been installed in the sauna room.
The guarantee does not cover delivery costs of the faulty part, or costs of the person carrying out the repair in the field. If the sauna heater is returned to the manufacturer or manufacturer’s agent in Portland, Oregon, within five years after date of purchase, the agent will provide free labor for repair, but will charge for parts if date of purchase is past one year.
This guarantee will be void if installation and wiring is not carried out by a certified electrician or authorized and qualified service representative, who must sign below.
This guarantee will be void if it is not filled out and returned within 15 days of purchase, and it applies only to original installation of product and to original purchaser.
Shipping & Returns:
Cancellations & Refunds: Outdoor Furniture Supply prides itself on having one of the best return policies in the industry. Cancel any time before your order has shipped, completely free of charge (exceptions apply, including custom made orders).
Call 858-298-2371 or email firstname.lastname@example.org
Frequently Asked Questions
When will I know my order has shipped?
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment. If, for some reason, there is a delay in stock, we will contact you before accepting payment.
When will my order ship?
If your order is in stock and we process the charges to your credit card, it will ship within 2-5 business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at email@example.com.
No Shipping outside the lower 48 in USA.
If you have questions regarding anything below, please send an email to firstname.lastname@example.org or call us at 858-298-2371
Cancellations & Refunds: At Outdoor Furniture Supply, we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).
If you have questions, please send an email to email@example.com or call us at 858-298-2371
Cancellations (Before Order Ships)
If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 858-298-2371, the chat in the bottom right, or email firstname.lastname@example.org any time.
Cancellations of Custom Orders
Custom or made to order products cannot be canceled or refunded as these products are put into production specifically for your order.
These units, are custom made to your specification or created once you order. Once you place your order they start building your unit. Your warranty will guarantee you a fully functional and operational product. If it is not clear whether your order is custom or made to order, please message or call us.
All sales are final for Custom made and Made-to-order products.
Refunds and Returns
If you need to exchange your product, you may do so. You, as the customer, are responsible for any shipping costs throughout any returns and exchange processes.
Not all orders are available for return once they have shipped. We order our products directly from the manufacturer. Therefore, if the manufacturer will not permit us to return a product, we cannot offer you a return. This often varies on a case-by-case basis; please reach out to us if you would like specific information on your brand and/or product.
Due to drastically increasing LTL/freight shipping costs, any outright returns will incur 25% cancellation fee + return shipping costs. If you are replacing the product with something else, we may be able to help you cover some of the costs depending on the product.
We promise to do our best to get your order to you as soon as possible. We provide estimated shipping times on the product pages based upon what our suppliers and freight companies tell us, and those estimated shipping times may change or vary without notice (Due to supply chain issues, the steel mills behind on making metal, the manufacturers delayed because of the mills, the overwhelmingly demand on shipping, factory/warehouse and dock workers and so on).
Order delays have proven to be unavoidable and outside of Outdoor Furniture Supply's control. While this might be frustrating, we ask you to please be patient and understanding with us in these tough times. We thank you for your business and appreciate your patience.
Warranties vary depending upon the manufacturer - see individual product pages for details. Warranty damages occur over time and from use. If an item was damaged upon arrival, and not reported within 30 days, that is not a warranty claim.
Contact email@example.com for any questions.
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